Terms & Conditions
General Terms and Conditions for Online Product Sales
1. General Provisions
1.1. The following terms
and conditions of sale (“Terms and Conditions”) apply to the offer and sale of
products through the Wshaq Perfumes L.L.C website in the United Arab Emirates
(“UAE”), (the “Site”).
1.2. To be eligible to
purchase products on the Site customers must: (a) be at least 18 years old or,
if minors, be duly authorized by their legal representative; (b) be consumers,
meant as natural persons acting for purposes extraneous to their trade,
business, craft and profession; (c) register on the Site Wshaq Perfumes L.L.C
UAE.
1.3. This contract shall
be executed in English & Arabic and shall be governed by the laws of United
Arab Emirates (the “Country”). Such laws are referred to as the “Local Laws” in
these terms and conditions.
1.4. Before placing an
order of a product through the Site or the Customer Service Centre, customers
will be required to expressly accept these Terms of Sale. Customers may save or
print these Terms of Sale, which are also available at any time on the Site.
These Terms of Sale may be modified at any time.
1.5. The Terms of Sale
applicable to an order shall be the ones published on the Site at the time the
customer places an order. Pursuant to applicable laws relating to e-signature,
the placing of an order as detailed below shall be deemed electronic signing
and evidence of the order and the amount due.
1.6. By ticking the
respective boxes during the ordering or account registration processes on the
Site, you acknowledge that you have read, understood, and accepted, without
limitation or qualification, these Terms of Sale, as well as our Terms of Use and Privacy Policy.
1.7. By clicking here,
you may print these Terms and Conditions. By clicking here, you may download
and store these Terms and Conditions.
2. Identification of
the Vendor
2.1. The vendor is Wshaq
Perfumes L.L.C
3. Products
3.1. Information on
products is available on the Site, and is provided in accordance with Local
Laws.
3.2. We will take all
reasonable professional care to ensure that all details, descriptions, images
of products appearing on the Site are correct at the time when the relevant
information was entered onto the system; however, to the extent permitted by
applicable law, we do not warrant that said details, descriptions, images of
products are totally accurate, complete, reliable, current, or error-free.
3.3. The products
described on the Site, and any samples thereof we may provide to the customer,
are for personal use only. Customers may not sell or resell any of these
products or samples thereof. We reserve the right, with or without notice, to
cancel or reduce the quantity of any products or samples to be provided to the
customer that may result in the violation of these Terms and Conditions.
4. Prices
4.1. All prices indicated
for products available via the Site are inclusive of VAT at the current rates
and are expressed in local currency. Delivery charges are displayed to the
customer prior to finalizing an order and shall be added to the price of the products
and are indicated separately on the order form. For further information, please
also visit the Delivery section of the Site.
4.2. We regularly verify
that all the prices displayed on the Site are correct, however, we cannot
guarantee the absence of errors. In the event that an obvious error in the
pricing of a product is detected, we will offer the customer the opportunity to
purchase the product at the correct price or to cancel the order.
4.3. Prices may be
modified at any time. Applicable prices shall be the ones published on the Site
at the date of placing of an order by customer.
5. Placing an Order
5.1. The customer can
navigate freely on the Site without being bound to placing an order. If the
customer chooses to do so, the customer will be guided through the process of
placing an order by a series of simple instructions on the Site or the Customer
Service Centre.
5.2. Customer may click
“Add to bag” to place the product selected in the desired quantity in the
“Shopping Bag”. Customer may decide to continue shopping for other products and
add them to their Shopping Bag or proceed to checkout by clicking the “Proceed
to Checkout” button. At any time during shopping customer may review the
products in the Shopping Bag by clicking on “Proceed to Check out” of each
page. Customer may remove products from their Shopping Bag by clicking on
“Remove” next to the chose product in the Shopping Bag”. If applicable in the
Country, Customer may save a product as favorite, by clicking on “move to
favorites” below the product name. The product will then be moved to customer’s
favorites section in “My Account”. To access customer’s favorites from any
computer, customer must register or sign in with his/her account.
5.3. Customer must follow
the onscreen instructions to proceed through the checkout process on the Site.
The customer may always correct any errors in data he/she has entered, change
the Shopping Bag contents, by adding or removing one or more products from the
Shopping Bag, or cancel the entire order during checkout before sending his/her
order. Before submitting an order on the Site, the customer will have an
opportunity to review and edit all of the details for their order, including
billing and shipping information, prior to confirming their purchase. In
addition, the customer shall acknowledge and declare that he/she has read all
the instructions provided during the checkout process and fully accepts these
Terms of Sale, through a confirmation action on the Site (for example, by
ticking a box). The customer places an order request for products via the Site
by clicking on the “Place Order and Pay” button at the end of the order
process.
5.4. After an order has
been submitted, a submission page will be displayed, and the customer will
receive shortly an email confirming receipt of the order. In accordance with
the provisions of Local Laws, the email confirming receipt of the order
contains a summary of the Terms a Conditions, information on the essential
characteristics of the purchased products, a detailed indication of the price
and means of payment, information on delivery charges, information on the
conditions and methods to exercise the right of withdrawal, the address to
which complaints may be addressed, information on support services and on existing
commercial warranties.
5.5. If an order
confirmation does not arrive within 24 hours after submission, customer may
contact us at 050 - 8533382 for assistance.
5.6. If customers have
any questions or concerns when placing an order or if they wish to enquire
about a previously placed order, they may contact us at 050-8533382 or via
email at the following address contact@wshaq.store. For fastest
service, customers are invited to keep their order number available.
6. Offer Codes
6.1. If offer codes are
applicable in the Country, to redeem an offer code, customers must enter their
code into the “offer code” box during the checkout process on the website.
Offer codes are case sensitive and should be entered exactly as they appear.
6.2. When an offer code
is accepted, the offer will be displayed in the “Order Review”.
6.3. One offer code may
be used per order.
7. Payment Options
7.1. Customers may pay
for the products by credit card or cash on delivery. The following credit cards
are accepted for payments:
• Visa
• MasterCard
7.2. We accept credit
cards with billing addresses outside of the UAE.
7.3. Customers will not
be charged for any product until it is shipped.
7.4. For customer’s
security, customer’s billing name and address must match that of the credit
card used for payment. We reserve the right to cancel any order that does not
match these criteria.
7.5. All credit card
holders are subject to validation checks and authorization by the credit card
issuer. If the issuer of customer’s payment card refuses or does not, for any
reason, authorize payment to us, whether in advance or subsequent to a payment,
we will not be liable for any delay or non-delivery.
7.6. Your payment card
will be charged the applicable purchase price at such time. By submitting your
order on the Site, you expressly authorize us to perform such payment card
authorization and, strictly for legitimate purposes and to the extent permitted
under applicable regulations, to transmit or to obtain information (including
any updated information) about you to or from third parties, including but not
limited to your payment card number, to authenticate your identity, to validate
your payment card, to obtain a payment card authorization and to authorize
individual purchase transactions.
8. Order Inquiries
8.1. Generally, products
are shipped within 1 to 3 working days, depending on delivery method selected.
For any shipping information customers may contact us at 050-8533382 or via
email at the following address: contact@wshaq.store
8.2. Customers can check
the status of their most recent orders by visiting the Order Status page into
the My Account area. This is the easiest and fastest way to get the most
current information regarding customers’ orders.
8.3. When the customer
clicks on Order Status page, he/she will be prompted to log in with his/her
email address and password. An order summary page will provide the customer
with detailed information about his/her current and past orders. After your
order is dispatched you will receive an email with your order status. You can
directly get in touch with them for detailed information on your parcel and any
queries concerning your delivery. You can also verify the delivery status of
your order online in Order History in My Account.
8.4. Occasionally, orders
or parts of an order are cancelled by our system for various reasons. Some
reasons are:
• Item(s) not available,
although we take all professional care to ensure that unavailable items are
clearly identified as such on the Site
• Impossibility in processing payment information
• Cannot deliver to address provided
• Duplicate order was placed
• Cancellation due to a customer request
8.5. If an order is
cancelled, the customer will receive an email to explain the reason for the
cancellation. Customers will not be charged for any cancelled orders. If the
customer is interested in placing a new order or if the customer has any
questions about a cancelled order, he/she may contact us at 050-8533382 or via
email at the following address: contact@wshaq.store
9. Delivery
9.1. All orders are
shipped on weekdays from Saturday to Thursday, excluding public holidays.
9.2. We are unable to
process orders to a P.O Box address.
9.3. Shipping charges
shall be borne by the customer and are indicated separately on the order form
and into the delivery note. There are no shipping charges for purchases over
the amount we may display on the Site.
9.4. In accordance with
Local Laws the products shall be delivered within 5 (five)working days from the
day following that of the order placement by the customer, based on the method
of delivery selected, unless we notify the customer, including by email, within
the same term, of the ordered products being unavailable, including temporarily
unavailable.
10. Right of
Withdrawal
10.1. We are committed to
offering customers the finest cosmetic products available. If the customer
feels the products he/she received from us do not meet this expectation,
pursuant to Local Laws the customer has the right to withdraw from the
contract, without specifying any reason, within fourteen (14) working days of
the date the products were received.
10.2. The withdrawal
period is fourteen days from the date on which you or a third party you name
and who is not the carrier has received the goods. For contracts covering the
order of several goods that are to be delivered separately, the withdrawal
period is fourteen days from the date on which you or a third party you name
and who is not the carrier has received the last item of such order.
However, this right of
withdrawal does not apply to products which have been personalized, except for
defects in the products or incomplete or incorrect delivery. If a personalized
product is delivered damaged or is defective, customers should immediately
email us on contact@wshaq.store
10.3. If the customer
returns products for reasons other than defects in the products, or incomplete
or incorrect delivery, he/she will be required to arrange and pay for the
return of the products to us.
10.4. Upon exercising the
right of withdrawal, we undertake to reimburse the customer the full price of
the products within thirty (30) days of the date of receipt of the withdrawal,
provided that they are shipped back unused and undamaged, as soon as possible
and no later than 14 from the date of receipt of your withdrawal declaration,
and that we receive proof of sending back prior to reimbursement. We may refuse
reimbursement until we have received the resent goods or until you have
provided proof that you have resent the goods, whichever occurs first. Refunds
will only be made against the original credit card used. We will send to the
customer a notification email once the reimbursement has been made.
10.5. It is strongly
recommended that the parcel be sent by a recorded delivery service (one that
requires a signature upon receipt).
10.6. The above
provisions are only applicable to purchases made online. Products purchased at
a store will be subject to the return policy of each store.] Returns or
exchanges for purchases made in a Wshaq Perfumes L.L.C may not be returned or
exchanged to Wshaq Perfumes L.L.C. Returns for purchases made online will be
accepted for return or exchange at a Wshaq Perfumes L.L.C. For more details,
please visit the Returns & Exchanges
11. Applicable Law
and Jurisdiction
11.1. Any dispute or
claim arising out of or in connection with this website shall be governed and
construed in accordance with the laws of UAE.
11.2. These Terms and
Conditions are governed by and must be interpreted in accordance with Local
Laws.
11.3. Any disputes
arising from the interpretation, validity and/or execution of these Terms and
Conditions shall be subject to the mandatory jurisdiction of the competent
court of the place of residence or domicile of the customer.
12. Contacts
12.1. For any information
and support on products and methods of purchase through the Site the customer
may contact us by email to contact@wshaq.store or by post to the
following number: +971508533382
13. Complaints
In
case of complaint about your online purchase, you may contact us at: contact@wshaq.store